Technology
Engineered for the conditions, not the demo.
Noise, accents, interruption, ambiguity, audit and air-gapped networks are the design brief — not edge cases discovered after launch.
Core technology
Six systems that have to agree, every time
A virtual human is only as credible as its least reliable subsystem.
Conversation Engine
Model-agnostic reasoning with enterprise guardrails.
Routing, grounding and policy sit above the model layer — so you can change provider, or run open weights on your own hardware, without rewriting a conversation.
- Model strategy
- Provider-agnostic routing
- Grounding
- Mandatory retrieval citation
- Guardrails
- Deterministic policy layer
- Fallback
- Graceful human escalation
Voice Engine
Conversation at the speed of speech.
Streaming recognition, incremental generation and predictive synthesis are pipelined, so the avatar begins responding while the sentence is still forming.
- Turn latency
- Sub-second target
- Interruption
- Full barge-in support
- Acoustics
- Far-field, high-noise tuned
- Languages
- 40+ with dialect models
Digital Human Renderer
Presence that survives close inspection.
Lip-sync, gaze and micro-expression are driven by the same signal stream as the speech, so the face and the voice never disagree.
- Lip-sync
- Viseme-accurate, phoneme-driven
- Expression
- Micro-expression blend system
- Gaze
- Presence-aware attention model
- Render
- GPU-accelerated, edge-capable
Knowledge & Retrieval
Your knowledge. Your perimeter. Cited every time.
Every factual claim is retrieved from your approved corpus with a traceable source. Nothing is answered from model memory, and the index can run with no external egress.
- Architecture
- Private RAG
- Citation
- Source-traceable responses
- Freshness
- Incremental re-indexing
- Isolation
- Zero external egress option
Agent Orchestration
Conversations that finish the job.
Role-scoped agents hold explicit permissions over your systems. The conversation books the appointment or files the request, and records exactly what it did.
- Agents
- Role-scoped with explicit permissions
- Execution
- Transactional workflow steps
- Audit
- Full replay of decisions and actions
- Integration
- REST, GraphQL, webhook, message bus
Security & Compliance
Built for environments that get audited.
Residency, retention, role-based access, encryption and complete interaction logging are properties of the platform, not add-ons.
- Deployment
- Cloud, private cloud or air-gapped
- Residency
- Region-pinned data storage
- Access
- SSO, SAML, OIDC, role-based
- Logging
- Immutable interaction audit trail
System architecture
Four layers between a question and a completed action
Each layer is independently replaceable — which is how the platform survives a change of model, vendor or regulation.
Presence
What the person sees and hears
- Photoreal avatar
- Real-time lip-sync
- Gaze & expression
- Neural voice
Understanding
What the system comprehends
- Speech recognition
- Intent & context
- Sentiment signals
- Language detection
Reasoning
How answers are formed and bounded
- Private RAG
- Role-based agents
- Policy guardrails
- Escalation logic
Action
What it does in your systems
- Enterprise connectors
- Workflow execution
- Audit trail
- Analytics
Intellectual property
Protected by design, not by obscurity.
The hard part is not making a virtual human talk. It is keeping presence, speech, retrieval and action in agreement under noise, interruption and audit. That coordination layer is what we protect.
Synchronised presence pipeline
One signal stream drives speech, visemes and expression together, so the face and the voice cannot drift apart under load.
Bounded retrieval reasoning
Factual responses are constrained to a private corpus with mandatory source traceability; out-of-scope requests route deterministically to escalation.
Multimodal escalation signalling
Linguistic, acoustic and interaction signals decide when a conversation should reach a human — before the person has to ask.
Deployment-invariant runtime
Identical behaviour in managed cloud, private cloud or a fully air-gapped facility, so compliance posture never changes the product.
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